Frequently Asked Questions

What do your adapters do?

Our made-to-order adapters are designed for film, TV, theatre and live event professionals, allowing to connect personal IEMs or headphones to various talkback systems — including Riedel Communications, RTS Intercom Systems, Motorola Radios, Clear-Com, Green-GO Digital and broadcast camera comms — improving hygiene and providing greater comfort than shared, facility-supplied headsets.

What does 'made-to-order' mean?

Our adapters are not mass produced. Each adapter is handcrafted to order here in the UK. We build every unit individually using high-quality, genuine components to ensure performance, longevity and attention to detail.

Why use personal IEMs instead of shared headsets?

Using your own IEMs or headphones provides better hygiene and most importantly comfort. Shared facility headsets harbour germs, often don’t fit each user perfectly and too bulky leading to discomfort during long sessions. Personal IEMs ensure a clean, reliable fit and consistent audio quality.

How long does it take to build my order?

Build time typically takes around 5-7 working days before shipping. As each adapter is made to order, times may vary during busy periods. Estimated delivery is shown before checkout.

Can I customise colours?

Of course. You can choose colours that reflect your style and make your adapter uniquely yours. Custom options are available on the product page.

I can’t find the adapter I need. Can you make a custom one?

Certainly. If you can’t find the adapter you’re looking for, drop us an email. We’ll review your requirements and explore a custom solution tailored to your needs.

Are your adapters compatible with my equipment?

Compatibility information is listed on each product page. If you’re unsure, contact us and we’ll be happy to advise before you order.

What warranty do you offer?

All adapters include a 12-month warrantyin the UK covering manufacturing defects. If you experience any issues, contact us and we’ll make it right.

Can I return my order?

Each adapter is made to order and customised, we generally cannot accept returns unless the item is faulty. If there’s a problem with your order, please contact us and we’ll work with you to resolve it.

Do you ship internationally?

Yes, we ship worldwide. Shipping times and costs are calculated at checkout based on your location.

Where can I see your latest adapters?

Follow us on Instagram @ctadapt to see recent builds, colour options and updates.